Role Description

As a sales relationship manager within this role, you will proactively nurture existing relationships while also developing new opportunities to maximise sales and achieve sales targets and departmental Key Performance Indicators (KPIs). This entails managing and building long-term relationships with spending accounts, identifying opportunities from existing customers, developing products, and planning for future growth, all while managing their day-to-day requirements. You will play a pivotal role in generating leads, qualifying them, and overseeing new business sales cycles from end to end, ultimately driving proactive sales initiatives. Additionally, you will identify potential new customers and devise strategies around products and services to optimise sales and profit.

Key Reponsibilities

Proactively nurture existing relationships and develop new opportunities to maximise sales and achieve sales targets and departmental KPIs.

Manage and build long-term relationships with spending accounts, identify opportunities from existing customers, develop products, and plan for future growth while managing their day-to-day requirements.

Proactively generate leads, qualify leads, and oversee new business sales cycles from end to end to drive proactive sales.

Identify potential new customers and develop strategies around products and services to optimise sales and profit.

Develop and execute account strategies to ensure the customer perception of value leads to high customer renewal rates.

Manage all aspects of the sales process including lead management, discovery, negotiation, account care, and will play an integral role in the overall success of the sales team.

Act as the main point of contact for direct opportunities and partner queries, ensuring timely responses and effective outcomes for all inbound queries from allocated accounts.

Maintain accurate and up-to-date records on all account activity within CRM database and submit monthly reports on progress.

Develop strategies to improve customer experience and build loyalty to the brand.

Attend meetings, conferences, exhibitions as required

Proactively booking showroom appointments to gain more business.

Respond to any internal inquiries.

Experience in working with online/offline retailers to develop strategies to increase sales and the brand awareness.

Qualifications

Solid B2B sales experience in home furnishing industry with 2 years in account management and business development, demonstrating the ability to successfully meet set goals.

Brand experience within retail.

Strong sales and negotiation skills.

Excellent communication and relationship-building skills.

Proven ability to meet and exceed sales targets.

Experience in the interior design industry or a related field.

Strong organisational and time management skills with the ability to multitask and prioritise effectively.

Commercial-minded with a constant focus on identifying revenue opportunities.

Adhere to standard operating procedures.

Natural multitasker and passionate for design.

Proficiency in Microsoft Office Suite and CRM software.

Bachelor’s degree in business, marketing, or a related field

Please apply through LinkedIn.

Salary: Competitive

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Role Description

This is a full-time role based partly in our head office in Enfield and partly in our sales office in Shoreditch, near Old Street.

The Customer Sales Support Manager will ensure customer satisfaction through effective customer support and communication. The role will involve analyzing customer needs, providing excellent customer service, and resolving any issues or complaints that arise. The Customer Sales Support Manager will also collaborate with other teams to maximize customer satisfaction and sales opportunities.

Qualifications

Customer Satisfaction, Customer Support, and Customer Service skills.

Strong analytical skills to understand and address customer needs.

Excellent communication skills to effectively communicate with customers and internal teams.

Knowledge of furniture and/or lighting is a plus.

PC Literate and strong Excel skills.

Strong analytical skills with a flair for problem-solving.

Understanding of logistics and DC activity.

Ability to balance responsibilities in a dynamic and fast-paced environment.

Experience working with UK and international customers is preferred.

Experience in administrative duties to raise cancellations, credits, debits, invoicing, and orders.

Stock management and order book management skills using Odoo are desirable, but training is given.

Please apply through LinkedIn.

Salary: Competitive

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